Support

Support

The new MicroCal™ VP-Capillary DSC Software 2.0 brings a new level of productivity to automated DSC.

The new MicroCal VP-Capillary DSC Software 2.0 streamlines the experiment workflow with improved experimental design and setup. Flexible instrument scheduling further enhances efficiency in multi-user laboratory environments. Automated data analysis and improved data sorting reduce the time spent analysing data and generating results from days to hours. Baselines and buffer subtraction are automated to give more consistent results from run to run. Key results, such as T_m, T_m onset, T_1/2, ΔT_m, and ΔH are automatically calculated and tabulated.

For more information about the new software, please contact your local representative.

There are two general categories of problems associated with the VP-ITC and VP-DSC and their operation. The most extreme category is when a system is simply not working at all. Problems that prevent users from operating the VP-ITC or VP-DSC require immediate consultation with a MicroCal service technician. Customers should not attempt to repair the hardware or software unless instructed to do so by a MicroCal service representative.

Service Contact Info

For less urgent issues, you may be able to troubleshoot the problem yourself. Choose your system from the links below for some common problems and solutions.

FAQ (Frequently Asked Questions)

• VP-ITC FAQ
• VP-DSC FAQ
• Other FAQ

Updated Journal Citations

Journal articles citing use of MicroCal iTC₂₀₀ and Auto-iTC₂₀₀, click here

New Bia2iTC Software

The new Bia2iTC (beta release) software for integrated use of Biacore & Microcal systems facilitates the use of Biacore affinity data to optimize experimental design in complementary MicroCal assays. To learn more click here.